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*Company   *Phone
*Contact Name
 
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*Address1

 
Cell

Address2

*EMail

*City

 
Fax

*State 

  *Zip    

    

Do you have multiple loan servicing centers?      

   Yes   No
If yes, how are the functions distributed?    
Which software programs, including desktop programs, do you use to support the following?
        Collections:  
        Foreclosures:
        Loss Mitigation:
        Bankruptcies:
        Queries and special reports:
        Online policies and procedures:
What auto-dialer system is used, if any?
Are you a " purchase" client of your primary servicing software vendor? Yes No
Are you a "on-line" client of your primary servicing software vendor? Yes No
What outside sources do you communicate with via computer to send data?
How many loans do you currently service? Mortgage K Consumer K
Average mortgage loan size:               $MM   
Average cost per mortgage loan to perform Default Servicing:      $  
Average consumer loan size:               $MM     
Average cost per consumer loan to perform Default Servicing:      $
What performance incentives do you offer default personnel?
Please indicate percentages relating to the types of loans in the portfolio:
Prime          %    Sub-Prime      %   1 - 4 Family    %
FHA (SF)    % Mobile Home  % VA                  % 
Multi-Family % Commercial    % Conventional  %
As of the last month-end, what was the delinquency ratio?                                                          30 days          60 Days        90+ Days       Forbearance    
What is the average delinquency ratio per collector at various times during the month?                       End of 1st week         Mid-month       End of 3rd week
What is the average delinquency dollar amount per loan?                                                   Mortgage Loans  Consumer Loans     Multi-family Loans
How many bankruptcies do you average monthly?           
Chapter 7    Chapter 11     Chapter 12         Chapter 13
How many foreclosures do you average monthly?          
Do you monitor bankruptcies that are not in foreclosure? Yes  No
Do you currently use a tax service company? Yes  No
If yes, what company?  
Do you currently use a  forced coverage insurance agency? Yes  No
If yes, which agency?  
Do you have a preferred list of attorneys for your default services?

Yes  

 No
Do you have a preferred list of trustees for your default services?            Yes   No
Do you have a preferred list of title companies for your default services? Yes   No
Who currently prepares and files your claims and proofs of claims? 
How many investors have special reporting requirements? 
Please add any other information you would like us to know: 
What areas of improvement would you most like to see accomplished in your department which are   being affected by other departments? (i.e. payment processing, suspense, unapplied funds, or reconciliations, etc.) 
Do you have a dedicated staff in the default unit to support strategic initiatives, such as sales or       transfers of loan servicing?                                      Yes                        No 
If yes, how many?